Operational Excellence in the Office: Using Design Guidelines to Create Autonomous Value Stream Flow
In this video Kevin J. Duggan explains why using design guidelines will help to create self-healing, autonomous value stream flow in the office. These guidelines help to differentiate between normal vs. abnormal flow. Learn why knowing this is the key to Operational Excellence.
You can learn more about these concepts in Duggan's two new books: Operational Excellence in Your Office and Beyond the Lean Office at http://instituteopex.org.
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