The OpEx Webinar - Ep 2: Leveraging Operational Excellence in Sales Operations
The OpEx Webinar - Episode 2 - Aired 9/5/17
In episode two of The OpEx Webinar, host Tim Healey and guest Jane Brogan, customer support manager in the sales division of a Fortune 250 motion and control technology manufacturer for diversified industrial and aerospace industries will discuss the application of Operational Excellence within a busy sales center.
They’ll start by explaining the process for educating the team on OpEx, then share how to design a new flow as well as the steps to create a lasting cultural change.
Jane will describe her department’s success with Operational Excellence – even through a leadership change – before she and Tim take questions from the audience.
Key Takeaways
Where to start with OpEx education
How to create buy in from both inside and field sales staff
How to use OpEx to engage your biggest customers and improve relationships and sales
About The OpEx Webinar
The OpEx Webinar is a monthly live webinar series featuring 100% real-world discussions on what it takes to achieve Operational Excellence. On the first Tuesday of every month, host Tim Healey and industry guests will talk frankly about all aspects of Operational Excellence, from putting the principles into practice and cultural challenges to leadership’s role and women in lean. The unscripted sessions will be informal, offering more opportunity for dialogue and Q&A with host Tim Healey and his guests.
== VISIT OUR WEB SITE===
Visit the Institute for Operational Excellence here: https://instituteopex.org
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