The OpEx Webinar - Ep 5 - Improving the Customer and Employee Experience With Operational Excellence
The OpEx Webinar - Episode 5 - March 28, 2018 - Improving the Customer and Employee Experience With Operational Excellence
Alexis Nunez-Sammons, Application Engineer, Motors & Drives Division, and the team Toshiba including Laura Purdy, Robin Straten, Chris Trudell, and Glenn Cline join host Tim Healey to discuss the role of Operational Excellence in overcoming key organizational challenges.
Specifically, the team from Toshiba will share how a lack of visibility, overwhelming work load and duplicate work led to frustrated customers and employees, and how OpEx has transformed the operation.
Toshiba employees will cover the steps the company followed in its OpEx training and implementation to design greater efficiency in its workflow that has yielded greater trust and satisfaction both internally and externally.
You'll learn:
The steps to design flow
How to overcome implementation challenges
The importance of building trust among customers and personnel
How to sustain OpEx with training and the creation of value streams in new areas
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