Episode 3: Navigating IT Ops and Customer Support with Marti Clark | Experience Matters with Hiver
Join us in this enlightening episode of Experience Matters as Marti Clark, a veteran from Salesforce and ex-Google, shares her extensive experience in IT operations and support. Marti discusses the monumental task of managing the return of 200,000 employees to Google's offices post-pandemic, highlighting the innovative solutions and collaborative efforts that made this possible.
Marti also explores 'marketing with a purpose' and the impact of aligning business objectives with customer values. Her stories exemplify the legacy we leave through our professional endeavors and the importance of creating marketing narratives that not only sell but also inspire.
Meet Our Guest:
Marti Clark has an illustrious career spanning over 16 years at Google, where she led significant projects, including orchestrating the massive return of employees to office settings. Now at Salesforce, she continues to innovate and drive excellence in IT operations, focusing on optimizing strategies to enhance user experience and operational efficiency.
Key Episode Highlights:
Insights into how Marti managed to bring back 200k employees back to the office at Google.
How cross-departmental cooperation is crucial for smooth technological integrations.
Marti talks about the role of customer effort scores in improving internal support services and enhancing user satisfaction.
🔗 Tune in to learn from Marti's journey and gain valuable insights into leveraging IT operations to create impactful customer experiences.
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