How to Set Up a Shared Inbox in Gmail (Step-By-Step Guide) | Episode 18 | Hiver
If you’re looking for a simple way to set up a shared inbox in Gmail, this step-by-step guide has got you covered.
In this video, we’ll walk you through:
✅ What exactly is a shared inbox (and how it differs from a collaborative inbox)
✅ How to set up a shared inbox in Gmail (step by step process)
✅ The best way to manage emails across your team in Gmail
✅ Why businesses prefer Hiver’s shared inbox over Google’s native approach to setting up a shared inbox
📌 Timestamps
[0:00] What is a Shared Inbox?
[0:25] Shared Inbox vs. Collaborative Inbox
[1:10] Step-by-Step: Setting Up a Shared Inbox in Gmail
[2:00] How to Assign Emails & Manage Workflows
[2:40] Limitations of Google’s Collaborative Inbox
[3:00] Why Hiver’s Shared Inbox for Gmail is a better alternative
✨ Why Google’s native shared inbox solution doesn’t cut it?
The only way you can manage a shared inbox in Google is by setting up a Collaborative Inbox. But this approach has several limitations:
❌ Lack of visibility into your team’s workload
❌ No means to automate workflows such as email assignment and tagging
❌ Lack of analytics on team performance
There’s a better alternative and that’s Hiver - a shared inbox solution that ensures that teams can manage group emails without leaving their Gmail inbox. With Hiver, you can:
✔ Assign emails to teammates (No CCs or forwards!)
✔ See who’s working on what—without email collisions
✔ Automate workflows & track SLAs with ease
✔ Track metrics on response and resolution time—right inside Gmail
📑 In case you want to know more about shared inboxes and what they can do for your team, here’s a guide you might like:
https://hiverhq.com/shared-mailbox
💡 If you found this helpful, hit that like button, subscribe, and turn on notifications! Got questions? Drop them in the comments and we’ll help you out. 😊
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