It’s A Whole New World For Contact Center Agents
The contact center industry is changing. With new customer channels, technologies, and expectations, the traditional call center agent experience has become a thing of the past.
In this video, optimization expert Sheri Greenhaus takes a look at the new world of contact center agent life - where they work, what tools they use, and how they're changing the customer experience.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.