What Is The Cost Per Experience In Your Contact Center?
What is the cost of bad customer experience in the contact center?
It's more than you might think. In this funny but informative video, Nate Brown takes a look at some of the ways that contact centers lose money – and customers – due to poor customer service and the dollar signs that pop up when things go south. Watch and learn!
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.