Contact Center Tips | How to Reduce Risk with Speech Analytics
The increase in fines and legal costs related to compliance risk in the contact center has ballooned over the past decade.
In this video, we share actionable tips for how to reduce risk using speech analytics and sentiment analysis. Get the full picture of compliance adherence and go beyond voice by using artificial intelligence to get a 360-degree view of agent performance in your service operations.
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About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit https://www.livevox.com or call one of our specialists at (844) 207-6663