Case Study: King And Prince
King & Prince Seafood: In-Spec Processes Upstream & Downstream
To produce the exceptionally high-quality food products they are known for, King & Prince Seafood sources raw materials from suppliers around the globe. In fact, raw materials account for more than 60% of King and Prince final products. Therefore, it's important that quality is managed not just in their own plants, but also at supplier plants-before raw materials are shipped. If not, quality down the line could suffer-resulting in substantial lost revenues.
To obtain the quality visibility needed to support supplier quality, King & Prince chose InfinityQS as their digital quality management solution. Why? Because our centralized, real-time system enables them to collect and analyze data that's crucial to managing suppliers, conducting inspections throughout their processes, and maintaining the highest product quality.
Once they implemented our software, they saw impressive results.
First, InfinityQS enabled the company to dramatically improve supplier management. When King & Prince digitized their manufacturing processes, they could suddenly view quality data from all points of origin in one centralized database. Now, they have total visibility into third-party inspections, so they can ensure they receive consistent quality in their raw materials, regardless of which country they come from.
From there, the company focused on value-added processes in their U.S. factories. In critically important finished product manufacturing, InfinityQS software is used for final checks and analyses that ensure only the finest products reach customers. As a result, customer complaints have been reduced to less than one complaint per million pounds sold - a tremendous accomplishment.
Importantly, King & Prince can use the information from final inspections to address variances in real time, make meaningful changes upstream, and reduce overall costs as they produce consistently in-spec products.
We are proud to say that, by using InfinityQS software, King & Prince Seafood has improved product quality across the supply chain - from raw materials to final, finished goods.