Careers at Sartorius: Working in Services
The Sartorius service teams support life science and biopharma customers around the world by installing and maintaining our products. Get to know some of our team members, discover their roles, what they enjoy about their work, and how they continuously seek opportunities for learning and development.
Apply today and join our team.www.sartorius.com/working-in-services
00:00 - 00:22 Intro
The Sartorius service teams support life science and biopharma customers around the world by installing and maintaining our products.
00:23 - 01:42 The Service Team Lab Products & Services
Our most important objective is to have satisfied customers.
And for this, we take care of our complete product portfolio
in lab instruments which are lab balances,
lab water systems and pipettes,
and also complex bioanalytical instruments.
Especially in the area of bioanalytic instruments,
we are constantly expanding our portfolio.
My main responsibilities as a field service engineer
within Sartorius and the bioanalytics portfolio is to
service, maintain, repair or install
all of the bioanalytical equipment.
For me, I really enjoy the technical aspects of the role.
The machines that are in the BioA portfolio
have a lot of technicality and complexity
that is being put into them.
So as an engineer, you’re always learning new things.
I also really enjoy the customer-facing side of the role
and communicating with our customers
and having an understanding
of what they are trying to achieve with the instrument.
I’ve always found very interesting
and it’s nice to know that the work that we’re doing
has a good purpose behind it.
01:43 - 03:10 The Service Team Bioprocess Solutions
Our main objective in service is
to support our customers
in the pharmaceutical industry,
which means after the team has performed
the installation and qualification of the systems,
we are taking care of the product process security
of their production by minimizing the downtimes
My main tasks and responsibilities in the service department are
to perform the annual and preventive maintenance
at the customer site, take care of repairs,
help with order estimates or technical questions,
and if possible, find a solution to any problem that might occur.
I work in services because I like being on the road
and appreciate customer contact.
You see a lot of new things like different companies and
how they handle their media to produce medicines
and get to know new people.
You can constantly take part in our technical training courses
and learn some new functions.
The variety of systems is enormous and so is the know-how.
In our own in-house training sessions with specially trained trainers
you can exchange with colleagues and benefit from their knowledge.
I would say Sartorius is a fantastic company to work for.
The opportunities are endless.
Due to the size and the broadness of the company,
there are many different divisions and departments
that you can transition to, if you wish to progress your career further.
03:11 - 03:22 Jobs in Service
Open jobs are waiting for you. Field Service Engineer, Field Service Technician, Service Coordinator, Service Engineer, Technical Trainer and other positions.
03:23 - 03:27 Outro
Sartorius. Simplifying Progress.