Soft skills are non-technical skills that differentiates you from other people.
Eg.Excellent Communication Skills, Leadership, Empathy, Work Ethic, Problem Solving, Conflict Resolution.
It is one thing to have a Hard skill which takes you to where you are going to, but it’s another thing to have soft skills added to which would keep and sustain you.
Importance of developing soft skills
It increases productivity
It retains/attracts new clients
It differentiates you from the crowd
How you can develop your soft skills
Stay positive
Take courses/Training
I recommend Toastmasters