Intercom on Product: Riding the AI wave in 2024
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
🗂️ Chapters
00:00 Reflecting on 2023: The Year of Generative AI
01:06 The Potential of Wearable AI Devices
06:15 The Downsides of AI and Misapplications
14:10 The Start of a new S-Curve and the Future of AI
21:39 The Importance of Timing and Iteration in Tech
25:08 The Role of Design and Aesthetics in AI Products
28:50 The Potential Expansion of OpenAI's Offerings
33:05 The Need for Deep Investments in AI
36:10 The Impact of Apple's AI Integration on Market Readiness
39:35 The Shift to Infinite Games in Customer Support
42:45 The Changing Culture of Customer Service
44:31 The Evolution of Design and Product
48:37 The Concerns for Product Management
📝 Transcript: https://www.intercom.com/blog/videos/...
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