How to Create an Unforgettable Customer Experience - CX Podcast
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Welcome to the Customer Care Channel! 🎉 In this episode, Lisa walks you through the essentials of customer experience, how it differs from customer service, and why customer excellence is key to growing your business.
Learn how to:
✅ Turn a frustrated customer into a loyal fan
✅ Handle mistakes professionally and proactively
✅ Create an unforgettable end-to-end experience across all channels
✅ Use real-life examples to improve your business reputation
Whether you’re a business owner, entrepreneur, or content creator, this episode will help you build lasting relationships and keep customers coming back for more.
🔔 Subscribe for more insights on customer experience and marketing strategies.
Chapters:
00:00 – Welcome & Introduction to the Customer Care Channel
01:14 – What is Customer Experience?
02:03 – Customer Service vs. Customer Excellence
02:25 – Creating a Positive Customer Experience Across Channels
02:55 – Example Scenario: Incorrect Order Handling
04:11 – Poor Customer Experience Consequences
05:01 – Fixing the Issue & Delivering a Great Experience
06:15 – Going Above and Beyond: Adding a Freebie
07:00 – Recap: End-to-End Customer Experience
07:54 – Improving Your Service & Key Takeaways
08:33 – How to Get Involved & Contact Info
09:01 – Closing Remarks & Next Steps
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