See How I Build a Customer Journey Map Step by Step
In this insightful episode, Lisa demystifies the process of customer experience and user experience by creating a customer journey mapping example. Follow along as she builds a user journey map, explaining what is a customer journey map and its importance. Learn how to improve your cx strategy!
👉 Download your freebies: https://www.customercarechannel.com/f...
👉 Enrol onto course: https://customercarechannel.com/produ...
Walk through of customer journey mapping. Here I take you through my own brands communication channels, prioritisation and I show you a customer journey map for my podcast. This includes issues I find and wow factors to show off.
🔔 Subscribe for more insights on customer experience and marketing strategies.
Say hi on social:
TikTok: / customercarechannel
Instagram: / customercarechannel
Chapters:
00:00 – Welcome to the Customer Care Channel
00:15 – Building a Customer Journey Map from Scratch
01:00 – Listing My Communication Channels
02:30 – Testing My Online Presence
04:00 – Google Search: Can People Find Me?
06:00 – Prioritizing My Top Channels
07:30 – Checking Podcast Analytics
09:00 – Creating the Journey Map Live
11:00 – Discovering SEO Gaps
13:00 – Final Takeaways & Next Steps
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this video and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
#CustomerCareChannel #Entrepreneurship #CustomerExperience #CustomerExperience #CXStrategy #customerjourneymapping