Pogust Goodhead: Talkdesk AI saves 25% of our agent time
Pogust Goodhead is an international class action law firm based in London, England, committed to leveling the playing field between individuals and large corporations.
See how their partnership with Talkdesk has been instrumental in achieving this goal. A rapid implementation— three weeks to the integration of AI technology—gave them the ability to provide effective client service while saving 25% of agents' time by minimizing administrative tasks.
Strong relationships with technology partners, flexibility in client engagement, and commitment to continuous improvement are key to Pogust Goodhead.
Learn more here: https://www.talkdesk.com/customers/po...
Talkdesk is leading the charge to rid the world of bad customer experience. We use AI to supercharge the contact center and hyper-personalize the customer journey. We provide autonomous virtual agents that resolve customer inquiries independently, intelligent copilots to help agents deliver the highest level of service, and deep analytic capabilities to optimize the customer experience. All these capabilities are built on a cloud-native, customer experience platform with a common data model and shared services. The system is no-code, so you can train and update AI models without relying on data scientists. And if you’re worried about transparency and losing control, we built generative AI observability dashboards to help you root out biases or misinformation. Best of all, if you are in an industry with unique needs and regulations, our industry clouds can help you accelerate ROI with prebuilt workflows and pre-trained AI models. It’s easy to understand why companies that love their customers use Talkdesk.
Learn more here: https://www.talkdesk.com/