Intercom AI Assisted Support - Summarize
With Intercom AI assistance, support agents can view an AI-generated summary of a customer conversation within the Intercom Inbox, making handover between agents much quicker and easier. This new technology enables a level of automated summarization not possible before, enabling support agents to quickly pick up exactly where a previous agent left off—no need for a customer to repeat any information or for agents to spend time scrolling through a conversation.