Automation Anywhere Review: 8 Years of RPA at SpartanNash
Vignesan Devarajan, Technical Manager leading the automation portfolio at SpartanNash, shares how Automation Anywhere has transformed operations across finance, HR, and supply chain over an eight-year journey.
SpartanNash began with pilots in 2018 and expanded into a full enterprise automation program. Today, automation supports:
• Finance: invoice processing, claims processing, journal transactions
• Supply chain: inventory management, receiving operations, quality audits
• HR: onboarding, offboarding, interview workflows
With the introduction of Automation Co-Pilot, previously unautomatable processes are now part of the automation suite. Embedded into Salesforce and SharePoint, Co-Pilot enables faster execution and helps convert complex manual workflows into scalable solutions.
Key outcomes include:
• Processes reduced from days to minutes and even seconds
• Repurposing of FTEs into higher-value, decision-driven roles
• Improved turnaround times and on-time invoicing
• Reduced penalties and repayment issues
• Enhanced customer experience across retail, transportation, and logistics
SpartanNash also integrates Automation Anywhere with Microsoft Power Apps, Power Automate, SharePoint, and API-based systems to streamline data flows across enterprise applications.
Through the Pathfinder program and professional service accelerators, the team has matured its automation strategy and scaled from early crawling phases to broader enterprise adoption.
ROI was realized within six months, driven by aggressive time savings and workforce repurposing. Overall system stability has remained at 99.9% uptime.
Customer support rating: 8 out of 10
Overall product rating: 9 out of 10
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