Webinar: Vision360 – Call Analytics for BroadSoft | 21 June 2023 by Kakapo Systems
The recording of Kakapo's Systems' webinar 'Vision360 – Call Analytics for BroadSoft' originally broadcast on 20 and 21 June 2023.
In this webinar we show highlights of our NEW call analytics and reporting platform, ‘Vision360’ for BroadSoft Call Centers, which provides a new and complete replacement for the legacy ECCR reporting.
Session Highlights:
See call analytics reports for BroadSoft:
Call Center Summary – Extensive incoming call handling metrics to understand overall call handling performance
ACD Queue and Agent Statistics – Analyze overall queue performance, service levels and Agent performance
Agent Time Management report – Visualize how Agents are spending their time.
Call Life Cycle Tracking report – See every leg of every call with Cradle To Grave Reporting
Unreturned Abandoned Calls – View all Abandoned Calls that have not been subsequently answered or called back.
Hunt Group & Auto Attendant Reports – Which options callers select in AA’s and Hunt Group incoming call stats
Webinar Agenda:
Overview of Kakapo Systems' call analytics and reporting platform Vision360’ for BroadSoft Call Centers
Platform Highlights
Demo overview
Q and A
Discover more about Vision360: https://www.kakaposystems.com/vision-...