Conversational AI Demo: Self-Service — FAQs — Directions
Conversational AI makes it easy for patients and care givers to get answers to frequently asked questions, without having to wait on hold or burden operator with repetitive tasks. There is no need for a live operator to provide directions. Directions can be given by an intelligent virtual assistant, without compromising quality of care.
When it's easy for patients to self-serve for routine needs, operators and agents work at the top of their skillsets and are more available for people who need complex assistance. Health systems save money when these operations are optimized.
Self-service in healthcare must be utilized in places where it improves patient and agent experience. When conversational AI applications are purpose-built to improve the digital front door at hospital switchboards, patient access contact centers, and in clinics, patient outcomes are enhanced and healthcare operations are streamlined.
The Parlance intelligent virtual assistant represents the culmination of 25+ years of unwavering commitment to service and performance in voice technology solutions. As leaders in the healthcare IT space, we improve patient access, streamline agent and operator experiences, and optimize switchboard and contact center operations.