Parlance Demo Video for athenaOne - Automating Appointment Rescheduling
The Parlance IVA (intelligent virtual assistant) for healthcare, is in the athenaOne marketplace.
With Parlance, patients who call over the phone can self-serve to reschedule their appointments quickly and easily. The Parlance IVA recognizes known callers, automating patient lookup and verification based on configurable criteria such as caller phone number and patient-provided information. The patient is then enabled to use their voice to modify the time and date of their appointment.
Hospitals and clinics are overwhelmed by call volume, receiving more appointment management requests than they have agents to handle them. When health systems struggle to manage appointments, the patient journey becomes frustrating, and revenue is lost.
With automated appointment management, the health system sees:
• Better utilization of provider appointments
• Revenue growth
• Reduced patient frustration
• Lower call abandonment rates
• An improved agent experience
For over 25 years, Parlance has been a leader in the healthcare IT space. Our conversational AI improves patient navigation and removes barriers to access. Parlance successfully optimizes operations and saves money by digitizing the voice channel and assisting healthcare organizations that range in size from single specialty offices to multidisciplinary health systems with over $60 billion in total revenue.
To hear from a healthcare organization that partners with Parlance, watch our webinar with Keck Medicine of USC here - • How Keck Medicine of USC Leverages Convers...
To learn more about Parlance, reach out to us at https://www.parlancecorp.com/contact/
*AthenaOne is a cloud-based electronic health record (EHR) platform that helps healthcare organizations streamline their workflows.