Parlance Demo Video for athenaOne - Autonomously Creating ‘Patient Cases’
The Parlance IVA (intelligent virtual assistant) for healthcare, is in the athenaOne marketplace.
The ability to autonomously create ‘patient cases’ in athenaOne is one of many ways that Parlance improves patient navigation, facilitates frictionless interactions, and provides on-demand service with high levels of caller engagement. The Parlance IVA verifies patients who call their hospital or clinic on the phone, leveraging caller ID and by matching demographic information from athenaOne. Then, Parlance creates a ‘patient case’ with the information the caller provides. This automation shaves several minutes off each interaction, saving thousands of hours of human labor each month (depending on call volume), and enabling human agents and support staff to work at the top of their skillsets. It's a win for patients and a win for the business.
For over 25 years, Parlance has been a leader in the healthcare IT space. Our conversational AI improves patient navigation and removes barriers to access. Parlance successfully optimizes operations and saves money by digitizing the voice channel and assisting healthcare organizations that range in size from single specialty offices to multidisciplinary health systems with over $60 billion in total revenue.
To hear from a healthcare organization that partners with Parlance, watch our webinar with UC San Diego Health here • How UC San Diego Health Created a Patient-...
To learn more about Parlance, reach out to us at https://www.parlancecorp.com/contact/
*AthenaOne is a cloud-based electronic health record (EHR) platform that helps healthcare organizations streamline their workflows.