Parlance Demo Video for athenaOne - Automating Appointment Cancellation
The Parlance IVA (intelligent virtual assistant) for healthcare, is in the athenaOne marketplace.
With Parlance, patients who call on the phone can cancel or reschedule their appointments quickly and easily. Leveraging conversational AI, the Parlance automates patient verification by utilizing caller ID along with patient provided information. Parlance recognizes the patient’s existing appointment and enables the caller to use their voice to easily cancel or reschedule it, without waiting on hold for an agent. Hospitals and clinics receive an abundance of calls for appointment cancellations, and often cannot handle the high call volume efficiently.
Managing appointment scheduling and cancellations inefficiently disrupts the patient journey and creates revenue loss, as many patients will simply not show up to an appointment, rather than wait on hold to cancel it. According to MedCity News, health systems lose 10-30% of revenue due to patient leakage.
With automated appointment management, the health system sees:
• Better utilization of provider appointments
• Revenue growth
• Higher patient retention rates
• Less burden on agents
• A more efficient human workforce
For over 25 years, Parlance has been a leader in the healthcare IT space. Our conversational AI improves patient navigation and removes barriers to access. Parlance successfully optimizes operations and saves money by digitizing the voice channel and assisting healthcare organizations that range in size from single specialty offices to multidisciplinary health systems with over $60 billion in total revenue.
To hear from a healthcare organization that partners with Parlance, watch our webinar with Keck Medicine of USC here - • How Keck Medicine of USC Leverages Convers...
To learn more about Parlance, reach out to us at https://www.parlancecorp.com/contact/
*AthenaOne is a cloud-based electronic health record (EHR) platform that helps healthcare organizations streamline their workflows.