Parlance Demo Video for athenaOne – Automating Appointment Scheduling
Parlance is in the athenaOne marketplace.
Automating appointment scheduling with the Parlance IVA (intelligent virtual assistant) saves money and improves operations for healthcare organizations. Hospitals and clinics are overwhelmed by call volume, receiving more appointment requests than they have agents to handle them. This significantly impacts the patient experience, increasing hold times for callers and caregivers.
60% of consumers won’t wait on hold for longer than one single minute. Managing appointments inefficiently and frustrating callers disrupts the patient journey, causing revenue loss. According to MedCity News, health systems lose 10-30% of revenue due to patient leakage.
With automated appointment scheduling, the health system sees:
• Better utilization of provider appointments
• Revenue growth
• Lower patient frustration
• An improved agent experience
For over 25 years, Parlance has been a leader in the healthcare IT space. Our conversational AI improves patient navigation and removes barriers to access. Parlance successfully optimizes operations and saves money by digitizing the voice channel and assisting healthcare organizations that range in size from single specialty offices to multidisciplinary health systems with over $60 billion in total revenue.
The Parlance IVA handles routine tasks such as patient verification, scheduling / rescheduling / cancelling appointments, and answering appointment-related questions. These skills shave 15 seconds to several minutes off each interaction, saving thousands of hours of human labor for health systems each month (depending on call volume), and enabling agents to work at the top of their skillsets. It's a win for patients and a win for the business.
To hear from a healthcare organization that partners with Parlance, watch our webinar with Keck Medicine of USC here - • How Keck Medicine of USC Leverages Convers...
To learn more about Parlance, reach out to us at https://www.parlancecorp.com/contact/
*AthenaOne is a cloud-based electronic health record (EHR) platform that helps healthcare organizations streamline their workflows.