Voice-driven call routing makes it easier for patients to navigate health systems
Improving Patient Experience starts with a great first impression – let callers Speak naturally and connect directly.
Incorporating voice-driven call routing into your health system phone network makes it easier for patients to navigate to the resources they need. People can speak naturally and connect directly when they call on the phone. Parlance quickly routes callers, without the need for maze-like phone trees, and long hold queues. Parlance delivers speech recognition as a managed service for leading health systems nationwide. That means we blend intelligent speech technologies, including Automatic Speech Recognition and Natural Language Understanding to transform old fashioned IVRs and automated attendants into easy-to-navigate speech-driven tools. Speech-enabled call routing saves time and frustration for callers (and operators too). People with routine requests can get to the person, department, or resource they need quickly, without waiting on hold. People who need complex support can get it quickly too, because live operators are more available to help callers who need it when call volume is reduced. Health systems specifically subscribe to Parlance to enable their patients to speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad.
To learn more about how voice technology enables effective call routing and improves patient experience, visit our website...
https://www.parlancecorp.com/demos/ca...