In this episode of Off Script, Emmet Connolly, our long time head of design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as you start to do the same. Watch the full episode on our YouTube channel.
#intercom #AI #customerservice #customersupport #productdesign