Meet Intercom's groundbreaking new AI chatbot built on GPT-4
The world of AI is moving fast, and here at Intercom, we're helping set that pace. Today, we're delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology and fine-tuned for customer support.
In today's episode of the podcast, Intercom Co-founder and CSO Des Traynor and our Director of Machine Learning, Fergal Reid, sit down to discuss our new AI chatbot, how we built it, what it does, and what the next steps look like for this remarkable breakthrough.
Learn more about Fin, Intercom's new AI chatbot, here: https://www.intercom.com/blog/videos/...
0:00 Intro
00:18 Fin - our new AI chatbot
01:03 Using ChatGPT technology
01:45 Making the impossible possible
05:58 Creating the product
09:19 Solution
14:45 How long does it take to set up?
16:00 What areas are we still working to improve?
17:58 Is it quantifiable?
20:57 What evolves next?
23:27 Outro
Transcript: https://www.intercom.com/blog/videos/...
Follow the people:
/ destraynor
/ fergal_reid
Follow our podcast:
Apple Podcasts https://podcasts.apple.com/ie/podcast...
Spotify https://open.spotify.com/show/6zlcXgc...
YouTube / @intercominc
RSS Feed https://rss.art19.com/inside-intercom
Watch our other ChatGPT videos:
How ChatGPT Will Shape The Future of Customer Service • How ChatGPT Will Shape The Future of Custo...
ChatGPT is here to stay. Where will it take us? • ChatGPT is here to stay. Where will it tak...
AI in the designer’s toolbox: Shaping the future with ChatGPT • AI in the designer’s toolbox: Shaping the ...
Hi, Robot: Intercom interviews ChatGPT • Hi, Robot: Intercom interviews ChatGPT
#customersupport #ai #chatgpt #openai #customerservice #customerexperience #podcast #intercom #fin