Achieving Sustained Change: Why Your Process Improvement Efforts Fail
Many organisations successfully take care of the tangible levels of change that are able to be measured, BUT unless we work on the invisible and the intangible levels of change, we will not see sustained change in our environment.
This month we were fortunate to host our Foundations of Continuous Improvement, Innovative Talks Workshop with special guests from State Library of Victoria. In our discussions, the importance of attending to the intangible levels of change 'below the line' became very apparent, as it is through their uncompromising attention to all levels of change that State Library we able to empower, motivate and successfully change the mindset of their organisation, to achieve significant and sustained improvements.
Watch the video to discover all of the Logical Levels of change, and to find out more about the State Library's truly inspirational transformation journey.
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