How AI is transforming customer service tech stacks
Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences.
Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. With an AI engine at the core – rather than bolted on to the edges – your team can provide personalized support at scale, boost team and operational efficiency, and improve the business with data-driven insights.
In the latest episode of The Ticket podcast, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.
🗂️ Chapters
00:00 The Old Way: Fragmented CS Tech Stacks
03:21 The Benefits of an AI-Driven Platform
07:04 Transitioning to a Unified Platform
10:42 Consolidating the Tech Stack
12:29 Data Privacy and Security
13:28 Enhancing the Customer Experience
21:49 Measuring Success
📝 Blog: https://www.intercom.com/blog/videos/...
😁 Follow the people:
/ bobbystapleton
/ decivory
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast...
🎧 https://open.spotify.com/show/6zlcXgc...
🎥 • The Ticket: The Future of Customer Service...
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on 👋
Twitter: / intercom
LinkedIn: / intercom
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
🏠 www.intercom.com
#customersupport #customerservice #intercom