What does RevDojo Do?
In this latest ReUnion Station episode, Chad Graves and Dave Spannhake are joined by Kyle Disher, CEO of RevDojo, a dynamic company making strides in dealership training, mystery shopping, hiring, and outsourced BDC solutions. The team dives into the unique ways RevDojo supports dealerships and agencies alike, with Kyle sharing his insights and passion for the industry.
Introduction to RevDojo
Kyle explains that RevDojo is centered around training, quality assurance, and support for dealerships, helping improve close rates and customer experiences through training, mystery shops, and hiring events. He discusses the journey of RevDojo, which began with a focus on webinars and has since evolved into a comprehensive Learning Management System (LMS) with on-demand training resources, live sessions, and mystery shop reporting. Dealers benefit from a Netflix-style library of training content, which allows employees to access critical training whenever they need it.
Learning Management System (LMS)
RevDojo’s LMS helps dealerships by providing on-demand access to training resources. Kyle describes it as “Netflix with videos and testing” that contains all recorded content, live webinars, and mystery shop data, all in one place. This LMS empowers dealerships to track employee progress and assign targeted training based on individual needs, improving dealership-wide sales and service processes.
Mystery Shopping
The mystery shop component of RevDojo enables dealers to see exactly how their teams are performing, from lead handling to appointment-setting skills. With internet mystery shops, RevDojo sets up unique phone numbers and emails to monitor the customer journey from inquiry to follow-up, tracking emails, texts, and calls. For inbound call shops, RevDojo places real calls to assess how teams manage customer inquiries. Kyle explains that dealers receive reports that are comprehensive and transparent, helping them see where gaps exist and where they need training. The best part? If an employee needs to improve, RevDojo’s LMS automatically assigns the necessary training content.
Hiring Services
RevDojo offers innovative hiring events, especially for sales and tech positions, drawing crowds of potential candidates to an onsite job fair. Kyle’s team also uses virtual hiring solutions for specialized roles like GMs and GSMs, allowing dealers to see a candidate’s qualifications before making a decision. This approach—putting all candidates together in one space—ensures that the best talent shines through and allows dealers to hire the right people efficiently.
BDC Outsourcing
RevDojo recently expanded to include outsourced BDC services, managing about 50 stores. This addition means dealerships can leverage RevDojo’s expertise in customer communication to improve appointment-setting, follow-up, and overall customer experience, making it a full-service partner in sales and operations.
RevDojo’s Unique Approach to Partnerships
Kyle shares his appreciation for Reunion Marketing, noting that the team’s innovative technology and relationship-focused approach set them apart. In partnership with dealers and agencies, RevDojo emphasizes that each relationship is customized based on the dealer’s needs, whether virtual, in-person training or complete BDC support.
Key Takeaway
RevDojo combines training, quality assurance, hiring, and BDC services in one powerhouse platform. Whether a dealer needs help with employee training, finding top talent, or improving customer experience, RevDojo provides an all-encompassing solution tailored to the dealership’s needs.
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