Interviewing Techniques for Auditors As Per ISO 19011
Interviewing techniques for auditors, as per ISO 19011, focus on effective communication and information gathering to ensure a comprehensive understanding of the auditee's processes. Auditors should plan and prepare by identifying key interviewees and relevant topics. They should establish rapport, use open-ended questions, and actively listen to obtain detailed and accurate responses. It is crucial to maintain a neutral and objective demeanor, avoiding leading questions that could bias answers. Summarizing and clarifying responses during the interview helps to ensure mutual understanding. Finally, documenting key points accurately and verifying the information with additional evidence strengthens the reliability of the audit findings.
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Timecodes
0:00 - Introduction
0:42 - Understanding Interviewing Techniques
1:10 - Preparation
1:33 - Establishing Rapport
1:56 - Open-Ended Questions
2:19 - Active Listening
2:41 - Probing Techniques
3:08 - Remaining Neutral and Objective
3:30 - Documenting Findings
3:52 - Conclusion