Talkdesk Webinar: ChatGPT Hype or Myth
Talkdesk Webinar: ChatGPT Hype or Myth - Understanding how automation can help to retain and engage your staff
https://www.talkdesk.com/
The world of managing contact centres has not changed over the years. The underlying pillars of recruiting the right staff members, onboarding them in an effective manner and coaching are the cornerstones of a productive CX team.
At the same time, technology can play a part in enriching the role of a contact agent. With all the hype around ChatGPT changing the world, we have brought together industry experts to unpack what it really means from a workforce and customer standpoint.
What's covered:
• Talkdesk Framework to onboard, retain and empower your workforce
• How automation can play a role in supporting your organisations CX experience
• The ‘dark side’ of ChatGPT and how organisations need to manage risk and technology deployment
• ‘Where to’ from here - How does your organisation introduce automation without ‘breaking’ the customer relationship
Original broadcast date: 14 June 2023