NICE Webinar: How Brighter Super futureproofed its contact centre operations with CXone
NICE Webinar: How Brighter Super futureproofed its contact centre operations with CXone to facilitate sustained growth
https://www.nice.com/
Brighter Super is a Queensland-based superannuation fund that has more than 250,000 members, supported by its contact centre team of more than 90 agents.
Brighter Super had outgrown its legacy on-premises contact centre solution and needed to transition to a cloud-based platform that would empower it to seamlessly scale its operations. To futureproof its flexible working environment and support a sustained period of growth, Brighter Super needed a single, centralised, easy to use contact centre platform with comprehensive reporting capabilities.
With the support of its implementation partner, RingCentral, Brighter Super deployed the NICE CXone contact centre solution, transitioning its disparate contact centre environments onto the solution throughout the merger and acquisition process. Since implementing the solution, Brighter Super has seen its contact centre functionality grow and evolve alongside the business itself. With CXone, Brighter Super has effectively expanded its capabilities from the initial telephony system to include quality management, workforce management, and interaction analytics.
In this session, we discuss:
• how a scalable, cloud-based solution can futureproof an organisation’s contact centre for sustained evolution
• how CXone’s integration and automation capabilities simplify the onboarding, transition, and training process for agents
• how sustained support throughout implementation and deployment is essential for success
• why CXone was the ideal solution for Brighter Super and how the solution has transformed its contact centre operations and member experiences
• what the future looks like for Brighter Super as it continues enhancing its CXone solution
Original broadcast date: 21 June 2023