Sprinklr Webinar: Using AI to future-proof your Contact Centres: A Self-Service Strategy
https://www.sprinklr.com/
According to Gartner, 70% of customers use self-service channels at some point in their resolution journey, but only 9% can fully resolve their issues.
Rich Minta, Senior Solution Consulting Manager, ANZ from Sprinklr outlines how you can use AI to future-proof your contact centre and enable your customers to self-serve – achieving cost efficiencies and higher customer satisfaction!
• How to drive a self-service adoption for your contact centre
• Self-service strategy for higher agent productivity and happier customers
• Attaining frictionless customer self-service journeys
Original broadcast date: 4 July 2023