NICE Webinar: Demystifying ChatGPT for Contact Centre Professionals
https://www.nice.com/
Belinda Haden, Director – Strategic Alliances, APAC, NICE and Ben Elliot, Digital Solutions Consultant, NICE chat about how ChatGPT and other powerful AI solutions can help drive conversations, operations, and overall success in a contact centre environment.
In this session, they discuss:
• what ChatGPT is: how it works, how it is trained, and how it differs from existing AI solutions
• how ChatGPT and other powerful AI solutions tie into knowledge management and how this can drive the contact centre environment forward
• how contact centres can start to use AI solutions like ChatGPT in their operations and what solutions are right for your business
Original broadcast date: 2 May 2023