USU Webinar: How to Transition from SharePoint to Knowledge Management
https://www.usu.com/en-us/
https://www.customerdriven.com.au/
SharePoint has many great features, but it’s simply not built to support your customer service and IT Help Desks goals like modern Knowledge Management.
Knowledge Management aims to deliver actionable knowledge rather than simply data. It serves as a single source of truth, and it’s carefully curated, optimised, and designed for quick, actionable access and readability.
Yes, you can transition off of SharePoint, even if it’s currently deeply embedded in your organisation’s workflows.
In this webinar, discover:
• The best use cases of SharePoint and why it falls short in the customer service realm
• How purpose-built Knowledge Management leverages AI-powered features like search and editorial workflows to improve CX and EX
• How to gain stakeholder buy-in to get approval to implement Knowledge Management at your organisation
• A step-by-step project plan to transition from SharePoint to professional Knowledge Management
While SharePoint is the most common starting point for companies looking to implement a professional knowledge management solution, it does not have to be the end point. Whether you have a small installation or an enterprise-wide one, there are several tried and tested solutions for transitioning that ensure you can meet your knowledge management goals, independent of your internal IT landscape.
Original broadcast date: 18 October 2023