Genesys Webinar: Delivering superior CX with digital capabilities - Powershop’s digital CX journey
https://www.genesys.com/en-sg
Hear how Powershop embraced a digital-first strategy, improving self-service interactions and enabling a tremendous reduction in voice, all whilst empowering employees with better workforce management tools.
• Designing a successful digital customer engagement strategy
• The shift in interactions from voice to self-serve
• How digital channels will transform your customer experience and empower your customers and agents
• Best practices for success
Original broadcast date: 18 May 2023