Ownership, Influence and Complaining
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Often the most difficult obstacle in dealing with communication problems is the absence of a sense of ownership. People don't take take charge of a problem around them because a voice in the back of their heads keeps repeating, "It's not my job." The problem belongs to another department (the voice says), or it is the fault of another person who refuses to meet us halfway. But the net result of all this blaming is powerlessless and victimhood; and it expresses itself to others as an attitude of passive complaining. It may very well be true that the ideal solution to a problem you have is definitively out of your hands. But there is nearly always something you can do to affect the situation in some way. And every effort you make in this direction moves you farther down the path of ownership and influence, and away from victimhood and complaining.