Solgari contact centre for Microsoft Teams - Facebook Messenger & Voice
Watch Solgari's cloud and AI Digital Contact Centre Solution for Microsoft Teams in action.
In this short demo example, a customer enquiry comes inbound via Facebook Messenger and is quickly triaged by an Agent and escalated into a Voice call, all without the Agent having to leave their Microsoft Teams window.
By integrating all of the channels, all of the historic customer data, and all of the detail from previous interactions, Solgari enables Agents to deliver effective, contextual service and the desired outcome in the first conversation.
Visit www.solgari.com to learn more.