Solgari for Microsoft Teams Intelligent Swarming
Your organisation has adopted Microsoft Teams and wants to maximise the investment. Your focus is on enhancing both Customer and Employee Experiences by intelligently including any team member in addressing clients inquiries.
Solgari extends Microsoft Teams with AI-powered Contact Center functionality out of the box. The solution is available to any relevant personas including customer & field service, sales, specialists, supervisors and back office.
In the video below, the team assists Emma in promptly resolving an urgent issue concerning her Taylor Swift tickets.
Through the native extension of the Teams App, staff members can leverage Solgari's AI Copilot as a part of Intelligent Swarm Chat Groups within Teams. In addition, Emma, as the customer, can engage with any member of the team in a conversation across any channel.
To harness the power of Solgari for your business - contact [email protected] today.