Solgari Copilot for Microsoft Teams - AI-enhanced case management
Solgari's Copilot for Microsoft Teams makes every employee a customer service champion.
In this scenario, a caller's inbound enquiry is quickly and effectively managed by a Customer Service agent, and a Specialist inside the business, working together in Solgari for Microsoft Teams to deliver first contact resolution.
Then, Solgari's new Copilot solution generates a complete and accurate transcript, and summary, of the conversation, which the Agent can use to complete the call notes. This detail ensures that the team can deliver contextual customer service, should the customer contact them again. And Solgari's Copilot for Microsoft Teams makes it effortless and accurate.