Case Study: Teva Global IT- Or Daniel
Join Dr. Moria Levy in a conversation with Or Danielle, Global IT Learning & Development Lead at Teva, who also oversees Knowledge Management across Teva’s global IT organization. Or shares how he mapped business needs, built a unified “one source of truth,” launched a global mentoring program, aligned SMEs and process owners worldwide, and created accessible knowledge through portals, videos, and Teva’s internal “T-Tube.”
He also discusses culture change, engagement, gamification, and the role of GenAI in making KM faster, easier, and more scalable. A practical, inspiring KM story from inside one of the world’s largest pharma companies.
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Chapters
00:00 – Welcome & introduction to the global KM interview series
00:22 – Introducing Or Danielle & his role at Teva IT
01:00 – What is Teva & what is Teva Global IT?
02:10 – Why needs analysis was the first step
03:30 – Mapping business needs: roles, gaps & KPIs
05:40 – The importance of “one source of truth” in a post-M&A environment
07:00 – Global IT challenges: regulation, scale & rapid change
08:30 – Budget limitations & creative KM solutions
09:40 – Building the mentoring program
11:00 – Identifying SMEs & process owners worldwide
12:30 – Creating global processes, training & standards
14:10 – Teva’s internal tools: portals, T-Tube & Teams channels
15:20 – How 1:1 mentoring and workshops support knowledge flow
16:40 – Culture: engagement, volunteering & recognition
18:00 – Making KM fun: good vibes, videos, AI tools & gamification
20:00 – Creating belonging in a huge global company
21:45 – Practical KM tips: experience over theory
23:00 – Being agile & adjusting the KM program as needs evolve
25:20 – Early achievements & KPIs
27:00 – Why KM is a never-ending cycle of learning
29:00 – The impact of GenAI on processes & future KM
32:00 – Closing: learning, unlearning & relearning