Sharing 10 Best Practices: How to better retain expert knowledge, capturing the tacit knowledge
Learn 10 practical ways to capture and retain expert tacit knowledge before it leaves the organization.
This session covers why tacit knowledge is rising, how to reveal deeper insights, and how GenAI can support preparation and questioning.
Discover simple but powerful methods—deep-thinking templates, dilemmas, edge cases, and structured conversations—to keep critical expertise accessible and usable.
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Chapters
00:00 Restart & session focus
01:05 Shipment lady story
05:02 Why knowledge retention matters
06:56 Shift to tacit knowledge (Bennett & Bennett)
09:12 Two key lessons about tacit knowledge
10:33 Main challenges in knowledge retention
11:44 Breakout rooms – best practices
13:29 Debrief: culture & KM layers
17:16 Best practice 1 – Time & critical knowledge
21:05 Best practice 2 – Preparing with GenAI
22:31 Best practice 3 – Deep templates & dilemmas
27:07 Best practice 4 – Go to the edges
28:52 Best practice 5 – Questioning techniques
31:26 Best practice 6 – Stories, risks & surprises
35:24 Best practice 7 – Expert presentations
37:28 Best practice 8 – Values & professional compass
39:36 Best practice 9 – Patterns & prototypes
44:20 Best practice 10 – From judgment call to clarity
47:13 Bonus tip – Using specialized GPT
48:30 Wrap-up & next session