Overcoming Knowledge Retention Challenges: Strategies for Sustainable Organization Memory
In this session, Dr. Moria Levy and Christina Mertschuk explore the evolving challenges of knowledge retention, why it’s more critical than ever, and how organizations can practically capture both explicit and tacit knowledge.
You’ll learn how to prioritize what knowledge really matters, reveal deeper expert insights, and deliver knowledge assets in ways employees will actually use.
The conversation includes real cases, practical techniques, and live audience questions.
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Chapters
00:00 Welcome & introductions
00:22 Introducing Dr. Moria Levy
01:03 Introducing Christina & session flow
02:36 Why knowledge retention matters today
04:15 How the workforce became 99% knowledge workers
06:03 Knowledge retention vs. knowledge transfer
07:05 Key challenges: overload, fear, structure
11:16 Business perspective: cost, risk & value
14:01 The “Kishur” approach: prioritizing, capturing, delivering
17:13 Types of knowledge: explicit, surface tacit, deep tacit
19:19 How to identify critical knowledge (“So what?” method)
23:30 Techniques to uncover tacit knowledge
36:50 Delivering knowledge where employees actually work
39:23 Supporting retirees with empathy & heritage
47:50 Q&A and closing