This document is an excerpt from a book titled "EPPI Thinking," which outlines a methodology for Enterprise Process Performance Improvement (EPPI) developed by the author, Guy W. Wallace.
The book provides a framework for identifying performance gaps within an organization and offers a structured approach to analyzing and improving processes. It emphasizes the importance of understanding and addressing root causes of performance issues, moving beyond simply training employees.
The author presents a five-tiered model for examining processes and enablers, as well as two stages of intervention for implementing improvements. The text includes examples and definitions, along with a detailed explanation of roles, teams, tools, and techniques involved in EPPI implementation.
Resources
The Book
EPPI Thinking
https://a.co/d/1IdDcWY
See Guy’s many free resources on his 3 websites:
– https://eppic.biz
– https://tppannex.wordpress.com
– https://guywwallace.wordpress.com
And see all of Guy’s 40+ books on Amazon:
https://bit.ly/44uLSmV
Connect with Guy W. Wallace on LinkedIn:
linkedin.com/in/guywwallace
###