These sources are excerpts from a series of articles written by Guy W. Wallace in 2001 when he was a partner at CADDI, Inc.
The series, titled "Push-Pull KMS", details a four-stage model for implementing a knowledge management system (KMS) within an enterprise. The core premise is that a KMS should be targeted at improving specific business processes, focusing on key audiences and measuring its success through return on investment (ROI) and economic value added (EVA).
The author emphasizes the need for a strong business case, a well-defined system with clear processes, and a strategic approach to content development and maintenance. The series also highlights the importance of stakeholder engagement and the use of CADDI's PACT processes for effective instructional design.
Investing in a KMS makes good business sense when it serves the shareholders and yields a positive return on investment (ROI) and economic value added (EVA).
Resources
2022 book: Push-Pull Performance Enablement & Guidance Systems: A performance-based Twist on Knowledge Management Systems
https://a.co/d/6X1XWHy
See Guy's many free resources at:
https://eppic.biz
https://tppannex.wordpress.com
https://guywwallace.wordpress.com
And see all of Guy's 40+ books on Amazon:
https://bit.ly/44uLSmV
Connect with Guy W. Wallace:
LinkedIn: linkedin.com/in/guywwallace
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