Cause Mapping® Facilitation Tip 19: Reveal Additional Causes
One of the most common questions facilitators hear is, "How do you know what to ask to identify causes in your incident investigation?" Most people easily pick up on asking, "Why?" to build the Cause Map™ diagram. You channel your inner three-year-old and just continue to ask Why questions. It's intuitive. There are, however, other less intuitive questions that help reveal causes. Asking "How?" or "What else was required?" can also reveal causes in the analysis.
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