Cause Mapping® Facilitation Tip 13: Consider the Work Process
Rather than ending your incident investigation with a generic statement like "procedure not followed," the facilitator
should drive the discussion to the steps in the work process. By reviewing the work process you will minimize blame (and the perception of blame),
discuss the details of the task and where the specific breakdowns were, and
increase the opportunity for work process improvements to create more reliable operating practices and
procedures.
For additional resources on this and our other top facilitation tips, download the accompanying PDF at the following URL: https://bit.ly/FacTips.