How to Define a Problem: Loss of the Space Shuttle Challenger
Defining the problem is the first of three basic problem-solving steps. Test this approach for defining a problem by building your own 5-Why with our free exercise here: http://bit.ly/TRProblemOutlineChallenger.
In this video, ThinkReliability uses the Challenger disaster to show how to define a problem using the Cause Mapping® method. Doing so, you can start with a basic problem outline and add detail as it becomes available during the root cause analysis investigation process.