Have Coordinators Queue New Referral Calls for PIs
CRAs are you finding that PIs aren’t able to call new referrals that your team sent?
We found that many high enrolling sites have PIs take part in the initial call with patients because their authority lends towards the credibility of the study.
Clinical trials are a mystery to patients, so speaking to a doctor helps alleviate their concerns.
Unfortunately, calling patients takes up time between dialing, reaching voicemails, and clarifying who you are and what you are calling about. This can amount to 5-minutes per person, which collectively added up starts taking away hours patient visits.
A quick solution is to have office staff take care the call at first, which can include pre-screening, and then transfer the call to the PI to answer subsequent questions.
This interaction with the PI will increase the chances they’ll participate in the trial and show up for the initial appointment.
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