Attention Management Part 5 by Graham Roberts-Phelps
Business Skills Training from Brilliant Customer Service
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So let me ask you, how's your day going?
What kind of mode you in?
What kind of phase you in? What kind of mindset you in?
So, in attention management, there are four key phases or kind of states of mind if you like. The first one is where you're reactive and distracted. You're just kind of waiting for the next email, the next interruption, the next message, the next Facebook post, the next interaction from your boss or colleagues saying, "Hey, have you got a minute?"
So, you're just kind of just waiting there, this limbo thing, right?
The second one is the opposite of that. You're focused and mindful, and you are really intent on getting something done or finished or achieving a solution to a problem. The third one is kind of daydreaming or mind wandering that kind of state where thoughts are just flowing in and out and you're not really paying attention to anything. Now, there are times of our day when we do all three of these. The key is to doing them on purpose.
But, it's state of mind number four that we need to really try and achieve.
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